BayPort Credit Union
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ABOUT US
HISTORY OF BAYPORT CREDIT UNION
1
What is the history of BayPort Credit Union?
HOW TO BECOME A MEMBER
4
How do I become a member of BayPort Credit Union?
What are BayPort Credit Union's membership requirements?
Can I open an account with the BayPort?
How do I open an account online?
PRIVACY STATEMENT
0
BAYPORT CREDIT UNION GENERAL INFORMATION
BAYPORT CREDIT UNION GENERAL INFORMATION
0
CONTACT US
1
How do I contact BayPort Credit Union?
ACCOUNTS
7
Can I access my account information by telephone?
Can I access my account information online?
How can I access my account information?
How do I close my account?
What is Regulation D? (aka Reg D.)
View all 7
BALANCE & AVAILABLE BALANCE
5
How do I check my balance?
When are funds deposited to an ATM available?
When are night deposits posted to the account?
Why is there a difference in my balance?
Why was I charged the NSF fee when there were funds in the account?
CROSS ACCOUNT ACCESS
1
How do I get cross account access?
BRANCH LOCATIONS AND HOURS
2
What are our branch hours and locations?
Where are your ATM's located?
CHANGING PERSONAL INFORMATION
3
How do I change my address?
How do I change my email address?
How do I change my phone numbers?
Name Change
2
How can I change the name on my account?
How do I change the name on my checks?
CHECKS
9
Can I place a stop payment on a check that has already cleared?
Do senior citizens qualify for free checks?
How can I check the status of my Check Order?
How can I correct an incorrect check amount?
How can I see if a check has cleared?
View all 9
E-MAIL SURVEY
1
What is this E-mail Survey?
JOINT SIGNERS
2
How do I add a joint signer to my account?
How do I remove myself as a joint signer on an account?
MISCELLANEOUS SERVICES
3
Does the Credit Union have a coin counting machine?
Does the Credit Union offer Signature Guarantee?
Does the Credit Union offer notary service?
OVERDRAFT PRIVILEGE
5
Can I still have Overdraft Privilege if I already have overdraft protection?
What is Overdraft Protection?
What is the limit that for items paid through Overdraft Privilege?
Who is eligible for overdraft privilege?
What is Overdraft Privilege?
STAR
5
How do I get a STAR pin number?
Is there a toll free number for STAR?
STAR User Guide
What is STAR?
Will I be charged a fee for using STAR?
SHARED BRANCHING - CUSC
2
What are some FAQs for shared branching?
What transaction can I do at a shared branch and what transactions cannot be done?
SOCIAL MEDIA
2
What is BayPort's Social Media policy?
What is the BayPort Facebook Fan Page?
TRAVEL INFORMATION
5
Does BayPort offer foreign currency?
How can I notify BayPort of my travel plans?
Where can I find travel information?
Why should I notify BayPort of my travel plans?
BayPort Traveling Tip
BAYPORT FINANCIAL
GENERAL
5
What is BayPort Financial?
How do I contact BayPort Financial?
How do I setup an appointment with BayPort Financial?
Who are the BayPort Financial Advisors?
How do I view Stock Quotes?
HELPFUL TOOLS
1
Are there any online tools to help my financial decisions?
PRODUCTS AND SERVICES
0
BILL PAYMENT
ABOUT
10
Can I pay bills to payees outside the U.S.?
Can I use Bill Payment from outside the U.S.?
How does Bill Payment work?
How much does Bill Payment cost me?
How secure is Bill Payment?
View all 10
AGREEMENT
0
BILL HISTORY
1
How far back can I view historical payments?
ENROLLMENT
3
How do I enroll for Bill Payment?
What is my account number?
What is required to access Bill Payment?
PAYMENTS
12
Are Bill Payment transactions reflected as Internet banking transactions?
When are funds debited from my checking account?
Are payments made electronically or by check?
Can I use Bill Payment on the weekend?
How are multiple bill payments within a single day debited?
View all 12
PAYMENT INQUIRIES
1
How do I submit a payment inquiry through Bill Payment?
PAYMENT PROBLEMS
5
Can Bill Payment be canceled if it is abused?
How do I place a 'stop payment' on a payment?
What happens if a check is lost in the mail?
What happens if my account has insufficient funds?
What happens if the payment is late and I am assessed a fee?
SETTING UP PAYMENTS
10
Can I schedule my bills to be paid on the weekend?
How quickly does Bill Payment recognize payee additions or modifications?
What are frequencies of recurring payments?
Who can be paid with Bill Payment?
Can I make payments from more than one bank account?
View all 10
PRIVACY POLICY
1
What is Bill Payment's Privacy Policy?
SUPPORT
6
Bill Pay User Guide
I am unable to view my eBills. What should I do?
Why am I receiving an electronic bill (eBill) in bill pay for one of my billers?
Why am I unable to access my Bill Pay with Safari?
Why am I unable to receive an eBill for Chase or Capital One within Bill Payment?
View all 6
ESTATEMENT
ESTATEMENT
3
Electronic Disclosure Agreement
What is the Electronic Disclosure Agreement (eStatement)?
eStatement FAQs
SECURITY
2
How is the integrity of my data maintained using Internet access with SSL protocol?
What kind of computer equipment and software program is needed for BayPort Credit Union eStatement?
SIGN UP
3
How much does it cost to use eStatement?
What is the E-Sign Disclosure?
What is the eStatement Service?
SUPPORT
4
How do I enroll for eStatements?
I receive "The document could not be saved. Expected "EI" while parsing an image." while attempting to save my BayPort statement. What should I do?
I'm missing a check image on my eStatement. How can I obtain a copy of the check?
Paper Statement User Guide
USER OPTIONS
1
How do I cancel eStatement?
VIEWING OPTIONS
6
Can I print my eStatement?
How can I review my eStatement for previous months?
May I receive both a printed and an electronic statement?
When, during the month, will my eStatement be available online for my viewing?
Will I receive notification when my eStatement is available?
View all 6
SECURITY AND FRAUD
SECURITY AND FRAUD
2
BayPort's Privacy Policy
Can anyone from the "outside" access the Credit Union's database?
SECURITY TIPS
15
Email One Time Passcode FAQs
Has my computer been infected by a virus?
How do I protect my computer from identity theft?
How do I protect myself from identity theft?
What are some of the best practices for business banking online?
View all 15
BUSINESS BANKING
BUSINESS BANKING
2
What do you need to open a business account?
What documents are needed for a new business account?
BUSINESS ONLINE BANKING
4
How do I export my transactions from Business Banking?
Business Online Banking User Guide
Business ACH & Wires User Guide
Invoicing & Payments powered by Autobooks - FAQs
BUSINESS MOBILE BANKING
1
Business Banking Mobile App FAQs
SAVINGS AND CHECKING
ABA-ROUTING NUMBER
1
What is BayPort Credit Union's ABA/Routing Number?
CERTIFICATES
9
Can I purchase a certificate online?
How can I Surrender my Certificate?
How will I know what rate I received for my certificate purchased in online banking?
What are the benefits of Share and IRA Certificates?
What are the transaction limitations for special certificates?
View all 9
CHECKING ACCOUNTS
1
Where can I compare the different types of checking accounts offered by BayPort?
CLUB ACCOUNTS
1
How can I learn more and compare BayPort Credit Union's club accounts?
IRA
1
How can I learn more about IRAs?
MONEY MARKET
2
What are the benefits of a Money Market account?
What is the minimum balance I must maintain in my Money Market account?
SAVINGS ACCOUNTS
1
How can I compare the savings accounts offered by BayPort Credit Union?
VUTMA
1
What is a VUTMA?
CARD SERVICES
ATM Cards
6
How do I apply for an ATM card?
How do I dispute a withdrawal or debit purchase?
How do I re-order an ATM card?
How do I report a lost or stolen ATM card?
How do I report an ATM transaction I never authorized?
View all 6
APPLE PAY
1
Apple Pay FAQs
MASTERCARD CREDIT CARD
9
Can I make my credit card payment online?
How can I get an increase on my credit card limit?
How can I view my BayPort Credit Card information?
How do I re-order a credit card?
How do I report Lost/Stolen Credit Cards?
View all 9
MASTERCARD DEBIT CARD
12
Debit CardValet Frequently Asked Questions
How do I dispute a Mastercard Debit card transaction?
How do I get a replacement debit card?
How do I report a fraudulent transaction on my Mastercard Debit Card?
How do I report a lost or stolen Mastercard Debit card?
View all 12
BAYPORT WALLET
1
How do I delete my BayPort Wallet account?
CHIP CARD TECHNOLOGY
2
How do I use my chip card at a chip-enabled terminal?
What are the frequently asked questions for Chip Card Technology?
GIFT CARDS
1
What is the Mastercard® Gift Card disclosure?
RATES AND FEE SCHEDULE
RATES AND FEE SCHEDULE
1
How can I view the current rates and fee scheduled of BayPort Credit Union?
ONLINE & MOBILE BANKING
LOGIN
8
Do online banking passwords expire?
How do I login to Online Banking if I am locked out?
How do I reset my username or password for online banking?
What if I am unable to login to Online Banking?
What is the current Online Banking username and password policy?
View all 8
MOBILE BANKING HELP
2
How do I enroll in Mobile Banking?
What are the general Mobile Banking troubleshooting steps?
ERROR MESSAGES
3
I receive "Application Error: User Reset" when attempting to access my BayPort Online Account via the Mobile Banking App. What can I do?
I receive a "TIME_STAMP" message when attempting to access my BayPort online account via the Mobile Banking App. What can I do?
Why can't I see my accounts after logging into to online banking or the mobile app?
ENHANCED LOGIN SECURITY
4
How do I remove Enhanced Login Security from my computer?
How does the Online Banking login registration work?
What should I do if I am unable to access my account after completing MFA?
How do I receive one-time access codes for Online Banking to my email address?
MOBILE BANKING APP
11
How do I download the Mobile Banking App to my phone?
I have an Android device with the camera removed and can not access BayPort's Mobile Banking App with the device. What should I do?
I receive a message that I need to update BayPort's Mobile Banking App. What should I do?
What Android operating systems versions are supported for BayPort's Mobile Banking app?
What are some FAQs about Mobile Banking Apps?
View all 11
MONEY MANAGEMENT
21
Can I download my transactions directly into Excel?
Can I set up bill payments in Money Management?
How do I add my other bank accounts to Money Management?
How do I hide an account in Money Management?
How do I track my spending using the pie charts in Money Management?
View all 21
MOBILE WEB BANKING
6
How do I know if my device is able to support mobile banking?
How does mobile banking handle security?
Is there a fee to use mobile banking?
Troubleshooting Steps: BayPort Online Banking for Mobile Web
What are some FAQs and details about Text Message Banking alerts?
View all 6
DISCLOSURES
4
BayPort's Online Banking Disclosure
What is the Check/Draft Stop Payment Disclosure?
What is the FinanceWorks Disclosure?
BayPort's Privacy Policies & Disclosures
REMOTE DEPOSIT CAPTURE
5
Where do I get help for online banking remote deposit?
How long do I have to deposit my check?
What can I do to help my mobile deposit/remote deposit process successfully?
What is eDeposit Anywhere?
When I attempt to take a picture of a check using the iPhone app, a black screen is displayed. What should I do?
TEXT MESSAGE BANKING
14
Can I receive text messages updating me on my loan balances or activity?
How do I activate Text Message Banking and Alerts?
How do I add or delete a phone number?
How do I cancel Text Message Banking?
How quickly will I receive a text message response?
View all 14
CREDIT CARD
2
How do I view my eStatements for my credit card?
How do I update my Credit Card email address?
ZELLE®
7
What is Zelle®?
Who can I send money to with Zelle®?
What are the FEES and LIMITS for Zelle®?
Zelle FAQs
Why are my Zelle® funds not being deposited into my BayPort account?
View all 7
FICO®
0
QUICKEN
5
How do I connect to Quicken within Online Banking?
How do I connect to my BayPort account within my Quicken software via Express Web Connect?
How do I determine my current Quicken Connection Method?
What are the supported versions of Quicken?
Why am I unable to view my BayPort mortgage when connecting to my account through Quicken?
SCORECARD
0
TURBOTAX
2
TurboTax Online FAQ's?
What is the privacy statement for TurboTax®?
BROWSER SETTINGS
2
How can I check if my browser is automatically clearing its cookies?
I don’t want my browser to remember my passwords. How can I turn this off?
MY SETTINGS
7
How can I provide my email address to BayPort?
How do I change my Online Banking password?
How do I change my Phone Numbers?
How do I change my Postal Address?
What can I do within My Settings of Online Banking?
View all 7
TRANSFERS
5
Are there any limitations on the number of transfers I can make?
What electronic transfers are available through Online Banking?
What if an unauthorized transfer is done on my account?
What is the Credit Union's liability on failed transfers?
When do Online Banking transactions post?
TRUSTED PARTNERS
2
What is the 'Trusted Partners' page?
Why am I being prompted when I click on a 'Trusted Partner' link?
SUPPORT
13
How can I view my cleared check image?
I am having trouble viewing my bill payment account. What should I do?
I am having trouble viewing my online banking account with a particular computer. What can I do?
I am receiving an error message. What should I do?
I click continue after entering my extra security information for Online Banking and nothing happens. What can I do?
View all 13
CONTACT US
1
How do I send a secure email or chat to BayPort within Online Banking?
GENERAL QUESTIONS
7
How do I add a scheduled transfer?
How do I delete a scheduled transfer?
How do I get an Online Banking password?
How secure is Online Banking?
What are the features of Online Banking?
View all 7
ONLINE BANKING HELP
2
What is Error Message #1040?
Why are my recent transactions not displaying within Online Banking?
SCHEDULED MAINTENANCE
1
Online Banking Maintenance Schedule | BayPort Credit Union
CARD CONTROLS
2
BayPort's Card Controls Terms & Conditions
Card Controls Help Guide
SHARED BANKING ACCESS
2
Share Banking Access FAQs
What are the Sub User Permissions for Shared Banking Access?
CREDIT SCORE BY SAVVYMONEY
2
Credit Score powered by SavvyMoney FAQs
Why does my credit score not show in the mobile app or online banking?
CONTACT OPTIONS
FAX
1
What is BayPort Credit Union's fax number?
LOST OR STOLEN ITEMS
3
How do I report a lost or stolen ATM card?
How do I report a lost or stolen Mastercard Debit card?
How do I report lost or stolen checks?
LOST OR STOLEN ITEMS
0
MAILING ADDRESS
1
What is your mailing address?
ONLINE BANKING EMAIL SERVICE
1
How does it work?
PHONE
1
What are the phone numbers for each branch?
ELECTRONIC SERVICES
ACH ELECTRONIC DEBIT
1
How do I dispute ACH/Electronic Debit and report fraud?
ELECTRONIC TRANSACTIONS
ELECTRONIC TRANSACTIONS
1
I need my checking account number for a deposit/withdrawal. How do I know what number to use?
AUTOMATIC DIRECT PAYMENT
1
AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS (ACH DEBITS)
DIRECT DEPOSIT
6
How do I set up a Direct Deposit?
What are the features of Direct Deposit?
What is early ACH?
Why didn't my direct deposit/ACH post early?
Why does my coworker receive their direct deposit/ACH early, but I do not?
View all 6
EXTERNAL LOAN PAYMENT
3
External Loan Payment FAQs
External Loan Payment Screenshots
External Loan Payment Terms & Conditions
ONLINE LOAN PAY
1
Online Loan Pay Help
PAYROLL DEDUCTION
1
What is Payroll Deduction?
PREAUTHORIZED PAYMENTS
1
What are the requirements of Preauthorized Payments?
TRANSFERS
0
AUTHORIZED TRANSFERS
1
What are Authorized transfers?
AUTOMATIC TRANSFERS
2
What are Automatic transfers?
When will Scheduled Transfers and Alerts process?
ELECTRONIC FUNDS TRANSFER
1
What are Electronic Funds transfers?
SCHEDULED RECURRING TRANSFERS
0
WIRE TRANSFERS
1
What are Wire transfers?
FINANCIAL COUNSELING
APPOINTMENTS
1
How do I setup an appointment?
CREDIT COUNSELING AGENCIES
0
CREDIT COUNSELING AGENCIES
0
GENERAL INFORMATION
5
What are some of the things the counselor can do to help me based on my needs and situation?
What are some warning signs that point to financial trouble?
What does the financial counselor do?
When should I seek financial counseling?
Who should seek the financial counselor?
RESOURCES
1
What online financial resources are there?
CALCULATORS
0
WORKSHOPS
2
Are there any costs to attend a Financial Counseling workshop?
Does Financial Counseling offer any workshops?
INSURANCE
CREDIT DISABILITY
1
What is Credit Disability?
EXTENDED WARRANTY
1
What is the extended warranty?
GAP
1
What is GAP Insurance?
LIFE SAVINGS INSURANCE
1
What is Life Savings Insurance?
LOAN PROTECTION
1
What is Loan Protection?
MEMBERCONNECT
1
What is MemberCONNECT?
NCUA
1
What is NCUA insurance?
LOANS
LOANS
3
Do you offer phone payments?
Does BayPort offer secured loan options?
Where can I obtain my correct loan payoff balance?
APPLICATIONS
4
How can I improve my Beacon/FICO score?
What are your current loan rates?
What is Skip-A-Pay?
How do I check the status on my loan application?
LOAN TYPES
0
AUTO
6
Can my title be released sooner than 2 weeks?
How do I apply for an Auto Loan?
I paid off my car loan, when will I get my title?
What are the requirements for an Auto Loan?
What dealers offer BayPort financing on-site?
View all 6
BOATS
2
Does BayPort Credit Union offer Boat Loans?
How do I apply for a Boat Loan?
FLEXLINE
2
How do I apply for a FlexLine Loan?
What are the benefits of BayPort Credit Union's FlexLine Loan?
MOBILE HOMES
1
Does BayPort Credit Union offer Mobile Home Loans?
MOTORCYCLES
2
Do you offer Motorcycle Loans?
How do I apply for a Motorcycle Loan?
PERSONAL
2
How do I apply for a personal loan?
What are the requirements for a personal loan?
RECREATIONAL VEHICLES
2
Does BayPort Credit Union offer any loans for Recreational Vehicles?
How do I apply for a Recreational Vehicle Loan?
STUDENT
3
Should I Consolidate Your Student Loans?
Where can I find information on student loans?
Why Credit Union Student Choice?
PAYDAY CASH
0
PAYMENTS
2
How do I set up an automatic payment to my BayPort loan?
Loan Payment FAQ
MEMBER RELATIONSHIPS
CLASSIC
0
GENERAL
7
Are all loan balances included when reviewing my total balances?
How do Member Relationships work?
How do you increase your participation and benefits in Member Relationships?
Is there any cost for this program?
What are the benefits of the different relationships?
View all 7
HOUSEHOLDS
6
Can I retract my household status?
Does householding mean you will disclose my account information to those in my household?
How do you define a household?
What is householding?
Why is my household not recognized automatically?
View all 6
PREFERRED
0
SELECT
0
MISCELLANEOUS SERVICES
MISCELLANEOUS SERVICES
2
How do I view Interest and Dividend details?
When are 1099INT forms mailed out?
AMERICAN EXPRESS GIFT CHEQUES
1
What are the American Express Gift Cheques?
BAYPORT WALLET
2
BayPort Wallet - Privacy Policy
What are the Terms and Conditions for BayPort Wallet?
HELPFUL SITES
3
Is there an online resource for phone numbers?
What is Search by Address?
Where can I find information on U.S. Savings Bonds?
IMPROVING YOUR CREDIT
0
WIRE TRANSFERS
1
Does BayPort Credit Union offer wire transfers?
MORTGAGE
APPLICATIONS
4
How do I apply for a first mortgage?
I have already had an appraisal done, can I use that one so I don't have to pay for another?
What do I need to do to be pre-qualified/pre-approved?
What is PMI?
CU REALTY
3
What are the benefits of the Home Advantage program?
What is the Home Advantage program?
BUY and/or SELL a home ?
CONTACT US
4
How can I view my mortgage payment history?
I have an unusual situation and would like to speak to a Mortgage Representative to see if there is any possibility of doing a mortgage.
I received a notice from my insurance company stating that my bill wasn't paid, yet I have an escrow account with the Credit Union. Who should I contact for inquiries?
I received a notice from the city/county stating my real estate taxes weren't paid, yet I have an escrow with the Credit Union. Who should I contact for assistance?
FIRST MORTGAGES
2
Can I view my First Mortgage information in Online Banking?
What are the types of First Mortgages you offer?
HOME EQUITY LOANS
1
Where can I view all the details on BayPort Credit Union's Home Equity Loans?
RATES
1
What are your current mortgage rates?
REFINANCING
1
How can I refinance my present home?
SECOND MORTGAGES
1
Where can I find information about BayPort CU Second Mortgages?
