BayPort Credit Union

LOGIN 8

• Do online banking passwords expire?
• How do I login to Online Banking if I am locked out?
• How do I reset my username or password for online banking?
• What if I am unable to login to Online Banking?
• What is the current Online Banking username and password policy?

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MOBILE BANKING HELP 2

• How do I enroll in Mobile Banking?
• What are the general Mobile Banking troubleshooting steps?

ERROR MESSAGES 3

• I receive "Application Error: User Reset" when attempting to access my BayPort Online Account via the Mobile Banking App. What can I do?
• I receive a "TIME_STAMP" message when attempting to access my BayPort online account via the Mobile Banking App. What can I do?
• Why can't I see my accounts after logging into to online banking or the mobile app?

ENHANCED LOGIN SECURITY 4

• How do I remove Enhanced Login Security from my computer?
• How does the Online Banking login registration work?
• What should I do if I am unable to access my account after completing MFA?
• How do I receive one-time access codes for Online Banking to my email address?

MOBILE BANKING APP 11

• How do I download the Mobile Banking App to my phone?
• I have an Android device with the camera removed and can not access BayPort's Mobile Banking App with the device. What should I do?
• I receive a message that I need to update BayPort's Mobile Banking App. What should I do?
• What Android operating systems versions are supported for BayPort's Mobile Banking app?
• What are some FAQs about Mobile Banking Apps?

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MONEY MANAGEMENT 21

• Can I download my transactions directly into Excel?
• Can I set up bill payments in Money Management?
• How do I add my other bank accounts to Money Management?
• How do I hide an account in Money Management?
• How do I track my spending using the pie charts in Money Management?

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MOBILE WEB BANKING 6

• How do I know if my device is able to support mobile banking?
• How does mobile banking handle security?
• Is there a fee to use mobile banking?
• Troubleshooting Steps: BayPort Online Banking for Mobile Web
• What are some FAQs and details about Text Message Banking alerts?

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DISCLOSURES 4

• BayPort's Online Banking Disclosure
• What is the Check/Draft Stop Payment Disclosure?
• What is the FinanceWorks Disclosure?
• BayPort's Privacy Policies & Disclosures

REMOTE DEPOSIT CAPTURE 5

• Where do I get help for online banking remote deposit?
• How long do I have to deposit my check?
• What can I do to help my mobile deposit/remote deposit process successfully?
• What is eDeposit Anywhere?
• When I attempt to take a picture of a check using the iPhone app, a black screen is displayed. What should I do?

TEXT MESSAGE BANKING 14

• Can I receive text messages updating me on my loan balances or activity?
• How do I activate Text Message Banking and Alerts?
• How do I add or delete a phone number?
• How do I cancel Text Message Banking?
• How quickly will I receive a text message response?

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CREDIT CARD 2

• How do I view my eStatements for my credit card?
• How do I update my Credit Card email address?

ZELLE® 7

• What is Zelle®?
• Who can I send money to with Zelle®?
• What are the FEES and LIMITS for Zelle®?
• Zelle FAQs
• Why are my Zelle® funds not being deposited into my BayPort account?

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QUICKEN 5

• How do I connect to Quicken within Online Banking?
• How do I connect to my BayPort account within my Quicken software via Express Web Connect?
• How do I determine my current Quicken Connection Method?
• What are the supported versions of Quicken?
• Why am I unable to view my BayPort mortgage when connecting to my account through Quicken?

TURBOTAX 2

• TurboTax Online FAQ's?
• What is the privacy statement for TurboTax®?

BROWSER SETTINGS 2

• How can I check if my browser is automatically clearing its cookies?
• I don’t want my browser to remember my passwords. How can I turn this off?

MY SETTINGS 7

• How can I provide my email address to BayPort?
• How do I change my Online Banking password?
• How do I change my Phone Numbers?
• How do I change my Postal Address?
• What can I do within My Settings of Online Banking?

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TRANSFERS 5

• Are there any limitations on the number of transfers I can make?
• What electronic transfers are available through Online Banking?
• What if an unauthorized transfer is done on my account?
• What is the Credit Union's liability on failed transfers?
• When do Online Banking transactions post?

TRUSTED PARTNERS 2

• What is the 'Trusted Partners' page?
• Why am I being prompted when I click on a 'Trusted Partner' link?

SUPPORT 13

• How can I view my cleared check image?
• I am having trouble viewing my bill payment account. What should I do?
• I am having trouble viewing my online banking account with a particular computer. What can I do?
• I am receiving an error message. What should I do?
• I click continue after entering my extra security information for Online Banking and nothing happens. What can I do?

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CONTACT US 1

• How do I send a secure email or chat to BayPort within Online Banking?

GENERAL QUESTIONS 7

• How do I add a scheduled transfer?
• How do I delete a scheduled transfer?
• How do I get an Online Banking password?
• How secure is Online Banking?
• What are the features of Online Banking?

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ONLINE BANKING HELP 2

• What is Error Message #1040?
• Why are my recent transactions not displaying within Online Banking?

SCHEDULED MAINTENANCE 1

• Online Banking Maintenance Schedule | BayPort Credit Union

CARD CONTROLS 2

• BayPort's Card Controls Terms & Conditions
• Card Controls Help Guide

SHARED BANKING ACCESS 2

• Share Banking Access FAQs
• What are the Sub User Permissions for Shared Banking Access?

CREDIT SCORE BY SAVVYMONEY 2

• Credit Score powered by SavvyMoney FAQs
• Why does my credit score not show in the mobile app or online banking?