Note: You can only inquire about a processed or failed payment. If you're having problems with a payment that has not been processed, you can cancel it (please note you cannot cancel a payment once the payment begins processing). After you cancel a payment, you cannot inquire about it.
To go to the Payment Inquiry page:
- Access Bill Payment through Online Banking
- Within your Bill Payment account select View Payment History
- Locate the particular payment you wish to inquiry on from your bill history and select magnifying glass icon
- Click the payment inquiry link
- Fill out and submit the Payment Inquiry form
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