The Bill Payment processor guarantees on-time bill payment provided the payment instructions are correct. You can send in a payment inquiry if you are concerned about a late payment. To do this:
- Go to your payment history
- Find the payment in question
- Click, the magnify glass icon
- Click the payment inquiry link
If the error was made by the Bill Payment processor, any penalty (up to $50) incurred will be reimbursed by the Bill Payment processor