If you are unable to view your eBills within Bill Payment please complete the following recommendations.
Step 1:
Ensure your Internet browser is not blocking pop-ups.
- Open you Internet browser
- Determine your browser version - Browser Test
- Complete the "Manage Pop-Ups" steps for your Internet browser type
Internet Explorer - Manage Pop-Ups
- Within Internet Explorer click the Tools menu option (may appear as a Gear icon)
- Click Internet Options
- Click the Privacy tab
- To turn off your pop-up blocker, uncheck Turn on Pop-up Blocker. OR, click the Settings button under the "Pop-up Blocker" section, under "Address of website to allow:" type www.onlinebayportcu.org, click Add, click Close
- Click OK to close Internet Options
Mozilla Firefox - Manage Pop-Ups
- Within Mozilla Firefox click the Tools menu option (may appear as a 3-bar icon)
- Click Options
- Click the Content icon
- To turn off your pop-up blocker, uncheck Block pop-up windows. OR, click the Exceptions button, under "Address of website:" type www.onlinebayportcu.org, click Allow, click Close
- Click OK to close Options
Google Chrome - Manage Pop-Ups
- Within Google Chrome click the 3-bar icon
- Click Settings
- Click the Show advanced settings... link
- Under "Privacy" click the Content settings... button
- Under "Pop-ups" to turn off your pop-up blocker, select Allow all sites to show pop-ups. OR, click the Manage exceptions... button, type www.onlinebayportcu.org be sure "Allow" is set press Enter
- Click Done
- Click Done
Safari (Mac) - Manage Pop-Ups
- Within Safari click the Safari menu
- Click SPreferences...
- Click the Security icon
- Under "Web Content" to turn off your pop-up blocker, uncheck Block pop-up windows.
- Click OK to close Options
After adjusting your Pop-up settings try to view your eBill again. If your eBill is still not viewable please contact us