If you performed a cash withdrawal or used your ATM card for a purchase (POS) and an error or problem with the transaction occurred, please contact us. Please provide the following:
- Name
- Member Number
- Day time Phone
- Amount
- Date Posted
- Card Number used
- Description of problem/reason for dispute
Once we have all the required information an investigation will begin and you will receive provisional credit no later than 10 business days. Note: If you use the email option it will be an additional 2 business days response time