If you are unable to access your account after completing MFA via voice call or text message when logging into BayPort's Mobile app please try the following.


Online Banking or Mobile Browser:

  1. Login to Online Banking from a computer browser or mobile browser.

  2. Click My Settings (upper right hand corner of the Online Banking screen).

  3. Next to Security Options select Edit 

  4. Add a phone number to your account that you can access other than your cell phone number. It can be another cell phone number or a landline phone number.

  5. Log out of Online Banking

  6. Login to Mobile Banking.

  7. Select the new phone number added to verify your device

  8. Once you have been logged into the mobile app select More in the bottom navigation bar. 

  9. On the More page click the gear icon in the top right corner

  10. Click the slider button next to Remember this device to enable. The slider will turn green once enabled.





Once you have successfully completed authentication and enabled Remember This Device, your device will be saved and you will not be required to complete MFA when logging into the mobile app on your device. MFA will once again be required if this settings is disabled or you delete the app.


Why do I have to use a phone number other than my cell phone number to verify my identity for mobile banking?

When navigation away from the Mobile app, to take a call or open a text,  your device is unable to maintain a static internet session. The cause of this can be related to the network you are connected to (wifi) or a limitation of "Talk & Surf" capabilities. Using a phone number other than your cell phone number bypasses this allowing you to successfully verify your identity. 


Note: In order to determine if a phone supports Talk & Surf, you need to contact your service provider.