Automatically clearing cookies can cause issues related to logging into web sites such as BayPort's Online Banking. If you are asked to provide a security access code on every login your browser is likely deleting its cookies.

A browser is an application used to interact with the Internet such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.

Cookies are small pieces of information stored on your computer by your browser. If your browser is automatically clearing your cookies, it can cause problems with how Online Banking functions. You can check to see if cookies are being automatically cleared by your browser using the below:

Internet Explorer:

  • Select Tools (Gear icon on newer versions)
  • From the Tools menu select Internet Options
  • Select the General tab.
  • Under "Browsing History" uncheck the checkbox for Delete browsing history on exit
  • Select OK to close the "Internet Options" window.
  • Shutdown and restart your computer.

Mozilla Firefox:

  • Choose the menu option for your computer:
    • PC (Windows): Select Tools then Options
    • Mac: Select Firefox then Preferences
  • Select Privacy
  • Under "History"
    • If it is set to "Use custom settings for history," uncheck the checkbox for Clear history when Firefox closes.
  • Select OK.
  • Shutdown and restart your computer.

Safari:

Currently, Safari does not support clearing your history when you exit. You can check if there are extensions installed that might be automatically clearing cookies.

To check Safari for extensions that might be automatically clearing cookies:

  • Mac: Select Safari (Gear icon in newer versions)
  • Click Preferences
  • Select the Extensions tab.
    • The currently installed extensions will display.
    • For assistance with the extensions, please contact the developer for the extension.
  • Close the "Preferences" window.
  • Shutdown and restart your computer.

Google Chrome:

  • Select Tools (Wrench or 3-line icon in newer versions)
  • Click Settings
  • Click Show advance settings.
  • In "Privacy" select Content Settings.
  • In "Cookies" verify that the checkbox is unchecked for Keep local data only until I quit my browser.
  • When you are done, click Done.
  • Shutdown and restart your computer