The email option is a secure service. Each user creates and registers an "In Box" at the time of the first use which is where emails are sent and received. Answers are provided within 2 business days and will be by secure email only. This is not a call back service, except when information is forwarded to another department. If you need assisstance by phone, you can reach our call center at 928-8850 or (800) 928-8801. If your emails pertain to a transaction, please include in your email the date and nature of the transaction. Emails may be any topic not available in Online Banking, the Knowledge Base, our website or by STAR at 244-STAR (7827)