What is Share Banking Access?
Share Banking Access is an Online Banking feature that gives you the ability to grant multiple user(s) (sub-users) access to your Online Banking Account. This feature provides you a more secure way to delegate account access to those you trust without having to share your login credentials.
How do I add a subuser?
Under the “Manage Money” menu in the main navigation, you will see a link called “Share Banking Access.” This link will take you to the page where you can add sub users and manage their permissions.
What happens once I add a sub user?
Once you save the sub user, they will receive an email at the address you provided for them with directions on how to setup their account. Once they activate their account, the date of their most recent login will be displayed next to their name on the access management page.
What will my sub users be able to access?
Subusers will only be able to see accounts they were granted access to when you, as the account holder, set them up. For the accounts to which they have access, they will be able to see the balance and transaction history, check and deposit images, and download the transaction history. Subusers will be able to make transfers and bill payments from accounts that these permissions were granted for. The sub user will not be able to access Money Management, Purchase Rewards, Online Statements, or other pages within Online Banking. They will also be unable to access your account from their mobile device (BayPort’s mobile application).
What type of payments can I delegate?
You have the ability to delegate limited Bill Pay access to sub users.
I want to grant bill pay access to a particular account, but the permission is not showing up in the list for that account. Why is this?
The bill pay permission will only display for accounts that you have already setup as bill pay funding accounts. If you want to grant bill pay permissions to an account that is not currently a funding account, you must first go to the bill pay page and add this account as a funding account and then attempt to add a sub user again. The bill pay permission should then display for this account.
Can I place a limit on the amount of money my sub users can move?
Yes, you can limit the amount of money a sub user can move. When you grant permissions for an account, you will be prompted to enter a transaction limit. You cannot grant access without defining a transaction limit. Any transactions submitted by the sub user that exceed this limit will require your approval before they process. We do not currently support transaction limits for internal account transfers.
Where do I go to approve transactions submitted by a sub user?
You can approve sub user transactions on the same page where you manage their permissions. To access this page, login to your account and under the “Manage Money” menu, click on the “Share Banking Access” link. The transactions that require your approval will be displayed at the top of this page with buttons to approve or deny the transactions.
Will I be notified when my sub user performs a transaction?
You will not be notified when the sub user makes transfers. If you have given the sub user access to make payments, you will be notified when they submit transactions.
I granted transfers permission, but my sub user cannot make a transfer. Why?
In order to make account transfers, you must grant subuser transfers permission to both the “to” and the “from” accounts. It’s possible that the subuser cannot make transfers between the accounts that you intended them to transfer between because you did not grant transfers permissions for one of those accounts.
Can I give a subuser access to particular accounts?
Yes, you can do this by granting either view only or transfer/payment permissions to the set of accounts you want the subuser to see and access.
Can I prevent a subuser from making transfers between my accounts?
Yes, you can prevent transfers between accounts by only giving the subuser view only access to an account.
Can I edit my subuser’s account information such as their email address, phone number, username, or password?
You can edit the subuser’s name, email address, phone number, and permissions by clicking the “Edit” link next to their name on the Access Manager page. Account holders cannot edit a subuser’s username or password. The subuser must do this by logging in and making these changes in My Settings.
Can I cancel a subuser’s access to my accounts?
Absolutely! And at any time. Go to the page where you gave them access, find their name, look at the Access slider, and change the permission from “Yes” to “No.” Doing this will revoke all subuser access and prevent them from logging into Online Banking altogether.
What if I can’t get to my computer right away to cancel a subuser’s access?
Please Contact Us right away and request we put the subuser on hold – this will prevent the subuser from logging into Online Banking.
What if my subuser forgets their username or password?
The subuser can easily reset their password or retrieve their username using the links on the Online Banking login page. Additionally, you as the account holder can reset your subuser’s password for them. If you experience any issues, you can always Contact Us to have your subuser’s password reset. We do recommend that the subuser try self-service (that is, try to reset their password or retrieve their username) first.