Q: Why are my Zelle® funds not being deposited to my BayPort account?
A: This may be because they are a Zelle® user at another institution or the stand alone app and are using the same contact information (phone number/email). In this instance they will need to transfer their profile information over to BayPort before they are able to receive payments to their BayPort account. To do this they can select “Transfer Mobile” (or “Transfer Email”) under the Activity Tab.*
*Some Zelle® users will need to verify their identity or their Zelle user tokens before sending or receiving funds. Typically when there is an issue receiving funds from another Zelle® user they have not verified their account at their financial institution or with Zelle®.