Below are some common errors that you may encounter.
No Credit Score
When you have little to no credit score history, you might see the following:
If you recently registered for Credit Score powered by SavvyMoney you will need to wait 30 days for TransUnion to verify your identity and register again.
Failed Verification
When you to answer the authentication questions correctly, you might see the following:
You can submit a case directly with SavvyMoney by clicking the green "Contact Us" link.
Helpful Tips for Authentication Questions within Credit Score:
You can to go to www.annualcreditreport.com and pull your latest credit report from TransUnion. According to federal law, you can retrieve your credit report free from this website once a year from each of the credit reporting bureaus.
If you are successful in obtaining your TransUnion credit report, some of the information in the report can be useful in answering the authentication questions.
SavvyMoney Contact Form
The ‘contact us’ form is located within Credit Score>Resources>Profile Settings and requires the following information:
- Email Address – This is how you will receive contact from SavvyMoney Support Staff.
- Issue – Ex. Registration Questions, Credit Score and Report, Cancel Account, Feedback & Suggestions, and General Questions.
- Details – explain what the issue or concern is and be specific so the SavvyMoney support staff can help resolve the issue quickly.
*Response time can take up to 1 day or 1 week depending on the nature of the request.
Your personal information is pre-populated, so you only have to explain the nature of your question.
An automatic email is sent immediately acknowledging the receipt of the request and a corresponding support ticket is created in SavvyMoney’s customer support queue.
If you are presented an error within Credit Score powered by SavvyMoney you can submit a case directly with SavvyMoney or send an email to support@savvymoney.com