TurboTax Online
Frequently Asked Questions
Q: What is TurboTax Online?
A: TurboTax Online is a service that allows online banking users to complete their tax return from within online banking. The primary access point will be called My TurboTax and is accessible from the “Manage Money” main navigation tab in online banking.
Q: How long is TurboTax Online available within online banking each year?
A: Each year TurboTax is available from early December to the latter part of the following October. During November TurboTax is turned off to prepare for the next tax year.
Q: Is there support offered for TurboTax?
A: Yes.
| Support Feature | Description | Hours |
|---|---|---|
Support URL | Entry point for all questions: | 24 hours a day 7 days a week |
Live Support | Open during TurboTax's business hours, plus weekends during peak periods |
Q: What are the benefits to those who use TurboTax Online?
A: You will save money, as you will receive up to a $15 discount when using TurboTax Online from within your BayPort online banking account.
Q: How will the experience be different than if I do my taxes with the “normal” TurboTax Online product?
A: The difference will be the discount received when accessing TurboTax Online through online banking.
Q: What types of tax returns and products does TurboTax Online support?
A: TurboTax Online supports the full range of tax situations, from simple individual returns to complex returns involving a small business. The TurboTax Online products Free, Deluxe, Premier and Home & Business are offered.
Q: Can I file a state tax return using TurboTax Online?
A: Yes.